How Easy Returns Works ?
Call or write to us to request a return We will come to your doorstep Simply handover the package to us We will Refund to your Account. In the rare case we can't pick up the item from your location you can ship it back to us on the address mentioned in your invoice through a courier service of your choice. We will reimburse the return shipping charges upto 5% of the product price or Rs.300, whichever is lower. To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number/ Docket number. Please note that we will not be able to initiate the refund process, if we do not have the these details.
The refund process will be initiated once we have received the product back in our warehouse and we have completed all quality checks to ensure that the product is unused, in original packaging and in good condition, except of course for the issue described by you. We will refund the entire amount paid by you for the product and the money will be directly credited to your vertexwatch Cash Refund Account within 24 hours of reaching the warehouse. Please Note: Shipping Charges and COD charges are not refundable. Once the refund amount is in your vertexwatch Cash Refund Account, you can use the credit to order a replacement or buy something new as and when you like.